eAssistance Pro 1.7 screenshot

eAssistance Pro 1.7

free download

TRIAL

USER REVIEWS

Improve Your Customer Relation Using This Interactive Free Trial Application Software

By Princess Purity

On Thursday, April 9, 2015

Are you a professional or an enterprise and want to be connected to the public or your clients in real time? Eassistance Pro 1.7 application software comes with integration with most websites to offer a live chat for professionals and enterprises with their clients. Interaction with clients is one of the most important aspects in the running of business affairs and one needs to be in touch with their clients due to their changing customer needs.

The software helps in saving time and resources as you can do it on your website or blog since it connects you instantly with the client in order to reinforce customer relations. It is a business to business service which is efficient for enhancing business to client interactions. With the customer facing program, one can streamline the interaction process and it also allows you to transfer a chat between operators, leading to quality service delivery. You can also use multiple chats simultaneously whereby you can talk to different clients at the same time. The location and details of your client can also be obtained using the visitor monitoring tool.

Pros

  • It is a very secure system
  • One can spice up conversations using emoticons
  • It helps in saving time and resources

Cons

  • It requires Windows NT or later otherwise you won’t be able to download the application
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eAssistance live chat software user review for phpNuke by James Meyette

By James Meyette

On Friday, August 22, 2014

eAssistance is a great tool for keeping in contact with your users no matter what you need to do with them whether it be technical support or customer support eAssistance has a fairly easy setup that isn't “painful” and can be done fairly quickly.

With eAssistance it is easy for your clients to contact your representatives based from a queue based system which is good for keeping track, due to it keeping ticket like reciepts of transcripts for easy access at a later point.

Use of eAssistance offers a 15 day free trial for you to test the software out but then when you make a purchase of it you can have your whole team on it. For your purchase you get some great options such as use on an unlimited number of websites, tracking the number of customers, 256 bit encryption that keeps all conversations away from prying eyes, unlimited bandwidth, and last but not least it only takes about five minutes to set up before you can start using it to contact your customers.

The biggest package that they offer costs 145 dollars monthly but allows you to have ten active operators. If you are in need of something like this to help run your online business then this is the tool for you.

Pros

  • Great tool for customer service or tech support
  • Easy to use and offers a 15 day free trial

Cons

  • Fairly pricey for any use of it past the 15 days
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serve your clients within the shortest time possible to get them satisfied

By Faith Mwari

On Monday, November 16, 2015

This is a service in the website which is commonly used in online businesses. It offers a wide variety of information or communication to various people and this happens almost at the same time. This software also records and transcribes every communication with our clients. this software can also schedule the program to a transcript to send shipment details to the clients email address. it is also a very convenient way of managing resources and saving time. this software enable you to manage several chats at the same time. which means that you can manage to give service to your clients in time and therefore it is very convenient to both you and your clients. using this software, it helps you monitor potential clients and this gives your very important information like location, name, address , shipment history . if some clients connects in future all this information will also be shown.

FEATURES

offers a variety of chats at the same time

gives you information about your potential clients

makes information very interesting when you deal with your clients at the same time

able to give you information and details of clients who connects in future

Pros

  • it is user friendly so it cannot bore you
  • it helps to serve the customers

Cons

  • it can hang up some times
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eAssistance Pro 1.7 Features

eAssistance Pro is a live chat software, and offers a service for professionals and enterprises who want to be connected with their public or clients in real time. This service has a very easy integration with most websites, and you will be able to acquire a service package that suits the needs of your business profile and your communication requirements. This is a smart solution to manage resources and save time.

This download is ideal for e-business, to improve the customer service of your store, directly through your website or blog, as it connects you instantly with the client, with the goal of reinforcing the link between you. eAssistance Pro is a B2B (Business to Business) service designed to enhance B2C (Business to Consumer) interactions.

Customer-facing, this program allows filtering questions to the adequate department, streamlining of the interaction process. If you have many operators, specialized by areas and topics, eAssistance Pro allows for transferring a chat between operators, to ensure the best service for the customer. To liven up the experience, the user can augment the conversations using emoticons.

This is the window where the operator works
This is the window where the operator works

How to use

To get eAssistance Pro is as simple as registering the service, getting the JavaScript HTML code on your website and making sure you download the console to manage the chatting activities. It offers the capability to send invitations to chat, automated or manual shipments invitations. This software records and transcribes all the chatting. You can schedule the program to make a transcript that sends shipment details to an email address.

This is a smart solution to manage resources and save time

It enables you to use multiple chats simultaneously and manage them all at the same time so that you can service multiple clients in real time. It allows for sending files through the chat. This feature is useful to offer more information to the client, such a catalogue. It enables the creation of canned questions and answers.

Canned Response button in the top of the screen
Canned Response button in the top of the screen

eAssistance Pro provides Visitor Motoring tool, which is very useful for the objectives of Behavioral Marketing because this provides useful information about the client such as the location, IP address, browser, host name, language, visited pages, navigation history, etc. This tool allows you to monitor potential clients, and if the user connects in the future, this program will show you all this information.

It is a secure system with 256 bits of SSL Encryption. It offers the user the option to do keep information like IP address private from the platform. The security also encompasses options for the operators, protecting their network and service with a complex password. If you have difficulties with a “hacker” in a chatting, you can block his IP address.

Useful information about your client
Useful information about your client

eAssistance Pro 1.7 Features

The following are the main features of eAssistance Pro:

  • It is a way of humanizing your website and services
  • You can manage many chats at the same time
  • It is fully customizable with visual adjustments
  • It offers traffic statistics with extensive reports about the website, the chats and about the visitors
  • It offers the ability to create canned questions and answers
  • Spice up the conversations using emoticons
  • It provides an automatic spelling self-correct with a smart dictionary and offers of suggestions of words. This feature adds quality to the service
  • It is easy to send a document, PDF or image file through the chat service
  • It is quick and allows you to save resources like money and time. This is a real time customer communication and interaction
  • eAssistance Pro supports numbers of platforms, such as Prestashop, Wordpress, Magento, Zendesk, Bigcommerce, Salesforce, Shopify, Blogger, eBayStores, Zencart, Drupal, and Joomla
  • It offers a free trial

To get further information about this software, feel free to visit the official site .

Chat window with emoticons
Chat window with emoticons

System requirements

To download eAssistance Pro, the minimum system requirements that you need are:

  • Operative System: Windows NT or later
  • Processor: 800 MHz
  • Framework: Windows Installer 3.1, Net Framework 3.5 or above
  • RAM Memory: 512 MB
  • HDD Space: 32 MB of free space